Popbd's Privacy Policy — Your information is safe with us

Popbd (popbd.bet) takes the privacy of its users extremely seriously. This Privacy Policy explains what information is collected about you while using the Popbd platform, how that information is used, how long it is retained, and what measures we take to keep it safe.

This policy applies to all Popbd services — including the website, mobile app, live chat support, and email communications. This Privacy Policy is aligned with the international GDPR (General Data Protection Regulation) standard.

If you are under 18, please read this policy with a parent or guardian present. Please note that use of Popbd by anyone under 18 is strictly prohibited.

Popbd collects your information in several ways. The information gathered can broadly be grouped into three categories:

1. Information provided directly (by you):

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and district
• National ID (NID) or Passport Number (for KYC)
• Payment method details (bKash/Nagad number, bank details)
• Messages and complaints sent to support

2. Automatically collected information:

• IP address and geographic location (up to country/city level)
• Device type, operating system, and browser information
• Time spent on the platform and pages visited
• Gaming history, bet amounts, and win/loss records
• Login time, session data, and cookie data

3. Information received from third parties:

• Transaction confirmations from payment processors (bKash, Nagad, banks)
• Identity verification from KYC verification services
• Risk analysis data from the fraud detection system

Popbd uses collected data only for specific and legitimate purposes. No information is used for excessive or unrelated ends. The main uses are:

• Account management: Completing registration, securing login, and sending account-related updates.
• Transaction processing: Processing deposits and withdrawals, and sending payment confirmation notifications.
• Identity Verification: Meeting legal requirements for KYC and AML policy compliance.
• Security measures: Detecting and preventing fraud, money laundering, and attempts to create multiple accounts.
• Customer Support: Resolving your questions and complaints promptly.
• Platform improvement: Analyzing user experience to improve our services.
• Legal Compliance: Meeting regulatory requirements and complying with legal obligations.
• Marketing Communications: Bonus offers and new promotions will only be sent with your consent.

Popbd does not retain your data indefinitely. A specific retention period is set for each type of information:

Once the designated retention period has ended, Popbd securely deletes or anonymizes your data. However, data relevant to ongoing legal disputes or investigations may be retained for a longer period.

Popbd does not sell your personal information. However, in limited circumstances, data may need to be shared with trusted third parties:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions. Each of these institutions has its own privacy policy.
• Game Provider: Relevant game results and betting information are shared with the game provider — solely for the purpose of operating the game.
• KYC verification agencies: Approved third-party companies are used for identity verification. They comply with GDPR and international security standards.
• Legal Authorities: Information may be disclosed in response to court orders, government investigations, or legal obligations.
• Fraud prevention agencies: Limited data may be shared with industry-standard fraud databases to help detect and prevent fraudulent activity.

The Popbd website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

The cookies we use:

• Essential Cookies: Required for the platform's core functionality. Used to maintain login sessions and ensure security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferences (language, game filters). These can be disabled, though some features may no longer work as expected.
• Analytics Cookies: Used to analyze platform usage. All data is kept fully anonymous.
• Security cookies: Used to detect duplicate accounts and fraudulent activity.

You can delete or block cookies at any time via your browser settings. In Chrome: Settings → Privacy and Security → Cookies; in Firefox: Options → Privacy & Security → Cookies.

Under popbd's Privacy Policy, you have clear rights over your own data. All of your rights are described in detail below:

Popbd is strictly for users aged 18 and above. We never knowingly collect information from anyone under 18 or allow them to use the platform.

• Date of birth verification is required at registration.
• In suspected cases, age is verified using KYC documents.
• Any account found to belong to a minor will be closed immediately and all associated data will be deleted.

Popbd employs industry-leading technical and organizational measures to protect your data. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL/TLS encryption. You can confirm this by looking for the padlock icon in your browser's address bar.
• Two-factor authentication (2FA): You can enable 2FA for added security when logging into your account.
• Secure Server Infrastructure: Our servers are hosted in ISO 27001-certified data centers with 24/7 monitoring.
• Regular Security Audits: Penetration testing and vulnerability assessments are carried out regularly by external security specialists.
• Staff training: All Popbd staff receive regular data protection training. Only authorized personnel are permitted to access personal information.
• Data Breach Response Plan: In the event of any unauthorized data access, we will notify affected users within 72 hours.

Popbd may update this Privacy Policy from time to time, in response to new legal requirements, technological changes, or service improvements.

• Registered members will be notified via email or platform notification before any significant changes take effect.
• The date of any changes will be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• For major changes, you may be asked to consent to the updated policy when logging in to the platform.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: support@popbd.bet
• Live Chat: Log in to the platform and reach us via 24/7 live chat support.
• Complaints process: You will receive an initial response within 7 business days of submitting a complaint, and a final resolution within 30 days.

If you are not satisfied with our decision, you have the right to lodge a complaint with the relevant regulatory authority. For more general enquiries, please visit our FAQ Page here.